Madison Karas
Madison Karas is the Lead for Service Design at Gazzetta. She works on product and research initiatives for independent media organizations and has spent a lot of time in startups and too much time at conferences. She is exploring how service design, cooperative models, and more robust contribution systems can build a better, more intentional future for journalism producers and consumers.
Madison’s work on Source
Articles by Madison
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Our gatherings could be so much better
We say we welcome innovation, but our spaces preserve power
Posted onThe same speakers present the same slides about the same problems to the same audience, year after year. New or outside voices rarely make it into these conversations, because who counts as a “key” person gets defined by the group itself. The validation is circular, and that’s exactly the problem.
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Product manager diary: What I learned taking an intro course in web development
Spending a month building coding skills gave me the language—and confidence—for better communication across teams
Posted onSpending a month building coding skills gave me the language—and confidence—for better communication across teams.
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Product manager diary: Learning to work with vendors and development teams outside of your organization
How do you balance clear communication, changing needs, decisions that predate you—in the midst of a million support tickets?
Posted onHow do you balance clear communication, changing needs, decisions that predate you—all while you’re staring down a million support tickets?